You can still order and we ship your order as usual. It may take longer than usual for your order to arrive. Extra precautions have been made in the warehouse that ships your orders.
1) Extra hygienic measures and controls whether all employees follow the rules.
2) Shift system. To reduce the risk of contamination. And ensure continuity if someone does unfortunately get the Corona-Virus.
3) General less staffing.
On your side you can ask the deliverer of the parcel to leave your order outside the door. So you can pick it up once he / she has left. This strongly reduces the risk of person-to-person contamination.
We ship Mondays to Fridays. After you order we usually ship within 24-48 hours.
Within Germany delivery takes about 3-4 business days after your order. To Austria it takes about 4-5 business days and to the rest of Europe about 7-10 business days.
Exact shipping times depend on where you live. It might take longer. Not sure where your package is? You'll receive an automatic message with your tracking number, once the package is on the way. Use this at your local DHL site to find the exact whereabouts of your order.
We use DHL GoGreen for all orders. It's reliable. You get a tracking number. And its climate neutral!
Germany free for all orders.
Austria 3 euros per order. Free for orders over 50 euros.
Europe 5 euros per order. Free for orders over 80 euros.
Return shipping costs are not reimbursed.
We ship to all corners of the European Union. And yes, also to the UK and Ireland :).
We don't take orders from further away, such as the USA. Because we don't think it is very sustainable to fly our products around the globe.
Follow the steps below for the smoothest return experience:
1) Mark on the packing list what you want to return. Add the list to the return package. 2) Please re-use the original box. Include all the original packaging material. We will re-use them! 3) Ship to the below address.
Return shipping costs are not reimbursed.
Can I get a discount if I order a lot of products at once? For example to embroider or print something on them?
Yes this is possible. We have several programs to help you out. Please have a look here for all the details.
There are three main reasons for this. First of all we only sell directly to consumers. We don't do wholesale. This automatically makes us about 20% cheaper than brands that do run wholesale programs, because we don't need a wholesale mark-up.
Secondly we buy directly from our partner-factory in Bangladesh. We produce ethically and transparently. However it remains a fact that wages are much lower in Bangladesh than in for example Turkey or Portugal. This results in a lower buying price for us.
Lastly we produce basic, simple styles. We don't design expensive and complicated prints. We don't use luxury packaging or accessoires. We keep things simple and prices low.
We produce with the help of the Honest Agency in Bangladesh and India. We only work with well organized factories that offer sustainability as a key aspect of their business. Bangladesh has a bad reputation. However our partner-factory is definitely one of the good ones.
Sometimes we are criticized for producing in Bangladesh. Bangladesh is unfortunately a very very poor country. Our partner-factory provides safe working conditions and stable income to over 5.000 people. Imagine the positive effect this has on people’s lives, in one of the poorest countries of the world. It is a good thing, to not long away from the inequalities in our world, but rather do what little we can to give the poorest people in the world a slightly better chance.
We've visited the factory ourselves to ensure that the working conditions are good. They are. We're preparing a virtual picture tour of the factory so you can see it for yourself.
The GOTS-certification (which all our products have) covers that the working conditions in the factory are following the standards set by the International Labour Organization. This means for example no child labour, no forced labour of any kind. The right for workers to unionize and so on. It also covers regular, independent checks to make sure these regulations are followed.